How about making it so that only staff and administrators can read and reply to topics in the complaints forum? Similar to when a user in the 'Banned' group posts in MapleTip Complaints, but members can only view and reply to their own topics.
I've seen this in practise on many forums, notably here and here.
It will save the frequent mindless arguments, unnecessary 'drama' that tends to revolve around complaints. After all, only staff and administrators can resolve complaints, where community input is sometimes great, it is not essential when it comes to things such as warning disputes. Furthermore, like the report system, users can retain anonymity when complaining about others.

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